Return & Refund Policy

Thank you for shopping at brett-c.360elevate.store. We want you to be fully satisfied with your purchase. Please read our Return & Refund Policy carefully.

1. Returns Eligibility

You may request a return if:

The item is unused, unworn, and in original condition
The item is returned with original packaging and tags
The return request is made within 7 days of delivery

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items cannot be returned or refunded:

Items purchased on sale or clearance
Gift cards or promotional items
Items damaged due to misuse, wear & tear, or negligence
Personalized or custom-made products (if applicable)

3. Damaged or Incorrect Items

If you receive:

A damaged, defective, or wrong item

Please contact us within 48 hours of delivery with:

Order number
Photos or videos showing the issue

We will arrange a replacement or refund at no extra cost.

4. Return Process

To initiate a return:

Email us at info@voltzenergy.com
Include your order number and reason for return
Wait for return approval and instructions

Returns sent without prior approval may not be accepted.

5. Return Shipping

Customers are responsible for return shipping costs
Shipping charges are non-refundable
We recommend using a trackable shipping method

6. Refunds

Once we receive and inspect the returned item, we will notify you
Approved refunds will be processed within 7–10 business days
Refunds will be issued to the original payment method

7. Exchanges

Exchanges are allowed only for size or color issues (subject to availability)
Exchange requests must be made within 7 days of delivery

8. Late or Missing Refunds

If you haven’t received a refund:

Check your bank account again
Contact your payment provider
If the issue persists, contact us

9. Order Cancellations

Orders can be cancelled before shipping
Once shipped, cancellation is not possible
Refunds for cancelled orders will be processed within 5–7 business days